Return Window
You may request a voluntary return within 15 calendar days after delivery, provided that the product meets the conditions below.
Product Condition and Eligibility
Voluntary returns are accepted for unused, unwashed products in their original packaging and in resalable condition. This restriction does not affect applicable rights for damaged, defective, or incorrectly supplied products.
Any applicable consumer rights for faulty or misdescribed products remain unaffected.
How to Request a Return
Email contact@ksetlive.com with your order number, the reason for your request, and photos when relevant. We will explain eligibility and provide instructions. Please do not mail the product before authorization.
Return destination: 8924 E Pinnacle Peak Rd
Scottsdale, AZ 85255
United States
Return Shipping Costs
We cover return shipping costs for approved returns.
Damaged, Incorrect, or Defective Products
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and evidence of the issue. We will review and offer a remedy in accordance with applicable law.
Refund Method and Timing
Once we verify an approved return or refund request, we process the refund within 15 business days. For Cash on Delivery orders, our team will contact you to arrange an appropriate refund method. Additional time may be required by a bank or payment service to deliver funds.
For questions, contact contact@ksetlive.com or visit our Contact Us page.